Client satisfaction has absolute priority for ILVA Polimeri. To reach this objective, a process to continually improve the quality levels of all its activities has been undertaken, deciding to specialise solely in coatings and paints for wood, as well as maintaining the production of polyurethane elastomers for imitation leather and adhesives and reserving a large part of total investments to the Research and Development laboratories.

Thanks to its size and the fact that it forms part of one of the world's largest groups specialised in this sector, it is in a position to dedicate great part of its investments to research, innovation and development, to use large-scale economies in purchasing and production so as to offer high quality at optimum prices, to continually carry out severe testing in order to maintain constancy of product quality and to provide resources for the formation of experts to advice and assist the Client in all his needs.
In fact, all action taken by ILVA Polimeri originates from the desire to create a highly-integrated relationship with the Client in order to develop systematic co-operation aimed at defining the products and application cycles most suited to his needs.

The qualitative and technological needs of the Client, whether a large industry or a small craftsman, are highly dynamic and specific: ILVA Polimeri can offer solutions to satisfy all types of requests.

The definition of the most suitable application cycles for the Client's production problems, assistance in improving his production plant and constant control of process operations are all an integral part of ILVA Polimeri's approach to the market and are expressed by means of an excellent technical assistance service, widespread and immediate both in Italy and abroad.